Privacy Policy

This Privacy Policy applies to all personal information collected by Providentia Pty Ltd (we, us or our).

Your privacy is important to us. The purpose of this policy is to explain how we may collect and use personal information in connection with the operation of our business.

We may modify or update this policy from time to time by publishing it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

    • name;

    • phone number;

    • address;

    • email address;

    • payment details;

    • location;

    • date of birth; and

    • government identifiers to prove your identity (such as your photo, your drivers licence, your passport, etc).

Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

    • whether the information or opinion is true or not; and

    • whether the information or opinion is recorded in a material form or not.

    • for the primary purpose for which it was obtained;

    • for a secondary purpose that is directly related to the primary purpose; and

    • with your consent or where required or authorised by law.

How we collect your Personal Information

We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.

We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.

Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

Purpose of collection

We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

The personal information you provide to us may be used:

  • in accordance with your written consent

  • for a number of purposes connected with our business operations, which include (without limitation), the following:

    • providing you with legal and advisory services

    • dealing with requests, enquiries, requests for information or complaints and other customer care related activities;

    • helping us to better understand your needs;

    • performing internal operations, including managing our contractors and maintaining our records and internal reports, including the fulfilment of any legal requirements;

    • analysing our services and business needs with a view to developing new or improved services and business practices;

    • ensuring safety and compliance with our reporting systems, including complying with all legislative and regulatory requirements; and/or

    • as we are permitted or required by law.

We will not sell, rent or trade your personal information.

We may disclose or receive personal information about you to/from the following parties:

  • persons outside of Australia;

  • our employees, suppliers, service providers, contractors, professional advisors, dealers, agents and related companies for purposes that are related to providing you with a service that would be reasonably expected;

  • law enforcement agencies to assist in the prevention of criminal activities;

  • anyone to whom our assets or business (or any part of it) is transferred or offered to be transferred; and

  • as otherwise permitted or required by law.

By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. 

You can manage your marketing preferences by contacting our Privacy Officer.

Security, Access and correction

We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 10 years to fulfill our record keeping obligations.

The Australian Privacy Principles permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

Please note that our website provides links to external websites. However, we do not control these sites or the privacy practices of their operators. The privacy policies applicable to such sites may differ substantially from this policy and we advise individuals to read those privacy policies before using those websites.

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by our Privacy Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us via our website.